Lead Time

Please allow an estimated 8–10 week turnaround for delivery depending on the size and scope of the project. All pieces are made to order and production will begin once the invoice has been paid in full.

The process will start with a few back-and-forth conversations so we can get to know each other a bit better and discuss ideas, inspiration, and what feels right for the piece and space.

Because each work is handmade, timelines are based on ideal studio and kiln conditions and may shift slightly if any unforeseen circumstances arise during the making process. Throughout production, I’ll share updates along the way so you can be part of the process and experience as the piece comes to life.

Payment & Invoice

An Invoice will be emailed within 2 days of placing an order via Square. Full payment is due at the time your order is placed. Orders can be paid by credit card (Visa, Mastercard, Amex) via Square, by check or by Zelle. There is a 3% processing fee when paying by Square.

Shipping, Handling & Studio Pick Up

Please allow an estimated 8–10 week turnaround for delivery depending on the size and scope of the project.

All orders are carefully packed to industry standards for fragile ceramic work. Clients are responsible for all shipping and handling costs, which are calculated based on the size, weight, and destination of the piece. Orders are typically shipped through FedEx Ground or UPS unless otherwise requested prior to shipment.

Rush orders or special delivery requests may be available for an additional fee depending on the delivery requirements.

While every effort is made to safely package and ship each piece, buyers assume responsibility for any loss or damage that may occur during transit. Anna Yuh Kyung is not responsible for damage or loss once work has shipped.

For larger projects, deliveries may occasionally be completed in installments unless otherwise agreed upon in writing.

If you are local and would prefer studio pick up, please mention this when placing your commission. I would be happy to arrange a pick up from my studio in Berkeley, California.

Claims

Buyer must inspect shipment upon receipt. All claims must be made within three business days of receipt of work. Failure to make a claim within three business days constitutes acceptance of the work ​as is.​

For claims, save original carton(s) and contents for possible inspection; take photographs; call the carrier to report the damages and receive claim instructions. For all shipments notify me immediately at anna.yuhkyung@gmail.com of any damages and provide photographs.

Cancellation & Changes

Because each piece is handmade and made to order, occasional delays may arise throughout the making process. Once payment has been processed and production has begun, orders are not eligible for cancellation, refund, or changes unless approved in writing by Anna Yuh Kyung.

Returns are only accepted if work arrives damaged due to the packing process. In the event of approved returns, studio credit will be issued in place of cash refunds.